By using the app or placing an order, you agree to these terms. If you do not agree, please do not use the ordering service.
1. About the service
The app is operated by Rasta's Peri Q Chesanyama at 28 King Edward Rd, Bloemfontein, Free State 9301, South Africa. It allows customers to browse menu information, place pickup or delivery orders when available, submit payment information, and follow order status.
2. Accounts and guest checkout
You may use guest checkout or create an account. You are responsible for providing accurate contact information and keeping account credentials confidential. Tell us promptly if you believe your account is being used without permission.
3. Menu information and availability
Menu items, prices, operating hours, preparation estimates, delivery options, and availability may change. An item shown in the app may become unavailable before an order is accepted. The amount confirmed during checkout is the amount used for the order unless we contact you about an agreed change.
4. Orders
Check your items, contact details, fulfilment choice, delivery address, and notes before submitting. An order is subject to store availability and confirmation. Please contact the store immediately if you submitted incorrect information; changes may not be possible after preparation begins.
5. Payment
Available payment methods are shown during checkout. If you choose EFT, you may be asked to upload proof so staff can reconcile payment. Do not upload card numbers, passwords, or unrelated documents. Card payment is not processed by the current app unless the checkout screen explicitly states otherwise.
6. Pickup and delivery
Pickup and delivery availability depends on store settings and operating conditions. Delivery customers must provide a complete, accurate address and remain reachable using the supplied phone number. Preparation and delivery times are estimates and can be affected by order volume, traffic, weather, or other circumstances.
7. Cancellations, problems, and refunds
Contact us as soon as possible if you need to cancel or report a problem. Cancellations may not be available once preparation has started. Refund or replacement requests are reviewed according to the order circumstances and applicable South African consumer law.
8. Acceptable use
You must not misuse the app, attempt unauthorised access, interfere with the service, submit fraudulent orders or payment proof, impersonate another person, or use the service in a way that violates applicable law.
9. Service availability
We aim to keep the app available, but uninterrupted operation cannot be guaranteed. Maintenance, network failures, provider outages, or security work may temporarily limit access. Where practical, the app may show the last saved menu while a connection is unavailable.
10. Privacy and account deletion
Our Privacy Policy explains how information is handled. You can delete an eligible account in the app or use the public account-deletion page if you cannot access the app.
11. Changes to these terms
We may update these terms when the service or legal requirements change. The effective date above identifies the current version. Continued use after an update means the revised terms apply to later use and orders.
12. Contact
Contact the team if you have a question about these terms or an order.